Requisition Number 12-0296
Post Date 7/27/2012
Title Service Representative - Berlitz Virtual Classroom
City Blue Ash
State OH
Description JOB IDENTIFICATION
Business Title: Service Representative
Function: Non-Exempt
Department: Berlitz Virtual Classroom
THE BERLITZ ADVANTAGE
Berlitz is widely known as a premier provider of language training and cultural services with over 500 locations in 70 countries, including more than 55 locations in the U.S and Canada. However, over the last few years, the company has acquired others businesses and has expanded its scope of products and services. The Training Management Corporation (TMC) and 2nd Language Testing Incorporated (SLTI) are two of these companies. With these acquisitions, Berlitz is now able to provide products and services world-wide that includes: language proficiency test creation, delivery and administration; global leadership development training; communications training, media-based (technology enabled) learning; and a number of programs and services to enhance cross-cultural effectiveness. All of these services combined have led to Berlitz embarking on a strategy to be recognized as a Global Education Company with a mission to help individuals communicate more effectively and for businesses, who are competing in a global marketplace, to succeed. Merging 130 years of innovation in language services with the latest in technological advancements, Berlitz has the resources through its extensive network to accommodate the needs of businesses and organizations from one-on-one training to enterprise-wide programs. In addition, Berlitz helps the world communicate through a wide variety of consumer program offerings for adults, teens and children. For more information on Berlitz programs and services visit www.berlitz.us.
SUMMARY OF POSITION
Assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers Handles day-to-day Berlitz Virtual Classroom (BVC) operations and performs customer service functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Retention Activities from enrollment to renewal
Provides basic lesson support for BVC instructors and students.
Maintains positive customer relations and ensures customer satisfaction
Conducts first lesson orientations
Schedules lessons for customers and instructors
Encourages customer re-enrollments
Operations
Enters and manages information in VSS, ACC, Adobe
Prepares and reconciles monthly status reports
SUPERVISORY RELATIONSHIPS
Reports To: Director, BVC US
Requirements Education: College degree or equivalent experience
Experience:
Exceptional interpersonal and communication skills
Strong organizational skills, attention to detail
Proficiency in software applications such as LCMS, Word, Excel, knowledge of Interwise and Adobe products a plus
Previous customer service experience desirable
Second language a plus
Training: Virtual training provided; might be required to attend in-person training in Cincinnati.
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