What does customer service involve? - Customer service reps assist a company's customers in a variety of ways; Answering questions about a product or service, seling products or services to potential customers, processing transactions such as purchases and returns, troubleshooting technical issues, etc. The advent of the web has allowed many companies to employ home based customer service reps.
What are the qualifications to be a Customer Service Agent? - Most of these positions do not require a degree, however they do generally require some form of previous customer service experience. Schedeuling flexibility is key with these positions, you should be flexible and available to work daytime, evening and weekend shifts. Also, if you don't have one already, you will need to purchase a headset so you can take calls quietly. A second phone line may be required as well.
How much can I make as a Customer Service Agent? - Pay varies with experience, but most companies offer an hourly rate in the range of $8 - $12 an hour.
Listing of companies that hire home based Customer Service Agents.
1.1 800 Flowers - Inbound customer service, some upselling. Currently hiring for part time holiday help.
2. Alpine Access - Inbound customer service, some upsellingPrefers degreed candidates but will consider those w/previous customer service experience.
3.ARO Inc. - Inbound customer service, auditing, business to business sales.
4. Live Ops - Inbound customer service, inbound sales, lead generation.
5. OnPoint - Gathering ideas and opinions for a grassroot organization.
6. Sterling Testing - Employment verification calls.
7. Teletech - Inbound/Outbound customer service.
8. Voicelog - Quality Assurance Agent. Listing in on sales calls to make sure they are done accurately.No selling on your part.
9. West at Home - Inbound/Outbound customer service.
10. Working Solutions - Inbound/Outbound customer service.
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